Support desk
Tell us what happened, with enough detail to fix it.
ListPik support handles account access, processing failures, credits, checkout, downloads, privacy requests, and concerns about an enhanced result.
Contact supportWhat to include
Photo processing
Include the file type, approximate size, selected mode, and the error shown. Do not email sensitive property images unless support requests them.
Credits and billing
Include the account email and Polar receipt or checkout reference. Never send card details.
Accuracy concerns
Keep the source and result. Describe the detail that changed so the output can be reviewed against the product boundary.
Privacy requests
Use the email associated with the account and state whether the request concerns account data, images, or analytics consent.
The failures we see most
A job that fails immediately is almost always the file rather than the pipeline. The common causes are a screenshot rather than an original, an image that has already been through a messaging app and been recompressed, a HEIC file that did not convert cleanly, or a file over the 10 MB limit. Re-exporting the original from the camera roll at full size resolves most of these.
A job that completes but disappoints is a different problem. Enhancement is recovery rather than generation: a shadow that recorded no detail cannot be lifted into a wall, and a highlight that clipped to pure white holds nothing to bring back. If a result looks flat or noisy, open the original and look at the area you were hoping to fix. If there is nothing legible there, no amount of processing will produce it, and the answer is a reshoot rather than a second credit.
If a credit was consumed by a job that failed outright, tell us roughly when it happened and we will restore it. That is a defect on our side, not a usage charge.
Reporting an accuracy concern
The most valuable reports we get are ones where a result changed something it should not have: a fixture that moved, a material that shifted colour, a defect that became less visible. These go straight into the prompt and guardrail work, and they are the reason the review step exists.
Keep both files and describe the specific detail that changed rather than the general impression. What is useful is a sentence like the worktop is grey in the original and reads as beige in the result, or the crack above the door frame is visible in the source and is not in the output. That is enough to reproduce and act on. A report that the image looks wrong is much harder to do anything with.
What support cannot decide for you
We can explain where ListPik draws its own line between correcting a photograph and altering a property, and that boundary is documented in full on the methodology page. We cannot tell you whether a specific edit is permitted by your MLS, your brokerage, your marketplace, or your local advertising regulator, because those rules differ and change. Those questions belong to the body that sets the rule.
We also cannot verify a property. ListPik processes the file you upload and has no way to know whether the photograph is current, whether the amenity still exists, or whether the room is the one described. Accuracy of the underlying photograph stays with whoever publishes it.
Before writing
The FAQ covers file limits, credits, failed jobs, result review, and disclosure. The methodology explains what ListPik is designed to change and what should remain untouched.